FAQ

We specialise in a range of meticulously sized vanities to suit various bathroom layouts. Our collection includes 600mm, 750mm, 900mm, 1050mm, and 1200mm vanities, along with beveled edge wall-hung options. Each is designed with the precision and quality that defines HERA BATHWARE.

Our back-to-wall bathtubs are designed as premium standalone pieces, crafted for seamless integration into your bathroom design. For a complete look, we recommend pairing them with complementary bathroom vanities and accessories from our curated collection.

Basins, mixers, and wastes are typically sold as separate items to give you complete design flexibility. This allows you to select the perfect combination that matches your style and functional needs. Please check individual product descriptions for any bundle offers.

We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security.

Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your personal and financial information is protected.

Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly (within 1-2 business days), so early contact is essential. We will do our best to accommodate your request.

All orders are dispatched from our warehouse in Wivenhoe Hill, QLD (91 Boonah Qld, 4311). We are proud to ship our premium bathroomware globally. However, we are currently unable to deliver to some remote regions and parts of Asia. Availability for your specific location will be confirmed automatically during checkout.

We offer two reliable shipping methods:

Please allow 1-2 business days for order processing and packing. After dispatch, delivery times depend on your chosen shipping method (see above). You will receive a tracking link via email once your order is on its way, allowing you to monitor its journey in real-time.

Please inspect your items promptly upon delivery. Ensure all components for your vanity, basin, or bathtub are present and in perfect condition. If anything is not as expected, please contact our customer service team immediately.

We offer a straightforward 15-day returns policy from the date you receive your delivery. If you are not completely satisfied, you may return the item(s) in their original, unused condition with all packaging. Please visit our dedicated Returns & Refunds page or contact us for detailed instructions and to initiate a return.

For change-of-mind returns, the customer is generally responsible for return shipping costs. For returns due to our error or faulty items, we will cover the return shipping costs. Our customer service team will guide you through the process.

Once we receive and inspect the returned item, we will process your refund to the original payment method. This typically takes 5-10 business days to appear in your account, depending on your financial institution.

You can check out as a guest. However, creating an account allows you to track your order history, save your details for faster future purchases, and manage any returns more easily.

Our customer service team is passionate about bathrooms and is here to help. For detailed product specifications, compatibility questions, or general installation advice, please email us at [email protected]. We aim to respond within one business day.