At HERA BATHWARE, we understand that creating your perfect bathroom sanctuary involves more than just selecting premium products—it requires a seamless and reliable journey from our warehouse to your home. Our delivery process is designed with the same precision and care that defines our curated collections, ensuring your renovation project stays on track from inspiration to installation.
Our Commitment: We bridge the gap between design inspiration and reality, delivering the precise, quality pieces you need—from our meticulously sized vanities to our integrated back-to-wall bathtubs—right to your doorstep, wherever you are.
Shipping Options & Timeframes
To suit the needs of our diverse clientele—from time-conscious builders to design-focused homeowners—we offer two clear and reliable shipping methods.
1. Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: A flat rate of $12.95 AUD.
Ideal for renovators and builders who require a balance of speed and cost-effectiveness for their project timeline.
2. Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Cost: FREE on all orders over $50 AUD.
A perfect choice for DIY enthusiasts and homeowners planning their sanctuary, offering great value without compromising on reliable delivery.
The Delivery Process
Order Processing: All orders are carefully handled and prepared for dispatch within 1-2 business days. This allows us to ensure every item—be it a 1200mm vanity, a basin mixer, or bath waste—is meticulously checked and packed with the protection it deserves.
Dispatch & Tracking: Once your order leaves our warehouse in Wivenhoe Hill, QLD, you will receive a shipping confirmation email with your tracking details. This allows you to monitor your parcel’s journey in real-time.
Final Delivery: Our trusted carriers will deliver your parcel directly to your provided address. Please ensure someone is available to receive and inspect the delivery of your premium bathroomware.
Shipping Destinations
While our roots and design understanding are deeply Australian, we are proud to ship our products globally. Please note that we are currently unable to deliver to a select number of remote regions and parts of Asia. The checkout process will automatically confirm availability for your location.
After Your Delivery
We want your experience with HERA BATHWARE to be entirely satisfying. Upon receiving your order:
- Inspect your items promptly.
- Ensure all components for your vanity, basin, or bathtub are present and in perfect condition.
- If anything is not as expected, please contact our customer service team within the specified timeframe.
Returns: We offer a straightforward returns policy. If you need to return an item, you may do so within 15 days of receiving your delivery. Please visit our Returns & Refunds page or contact us for detailed instructions.
Need Assistance?
Our customer service team is dedicated to helping you create your perfect bathroom space. For any questions regarding delivery, your order, or product specifications, please do not hesitate to contact us.
Email: [email protected]
Thank you for choosing HERA BATHWARE. We are honoured to be part of your journey to creating a bathroom that is uniquely, perfectly yours.